Terms & Conditions

Public offer of “Kasyl” online store

This public offer (hereinafter - "offer") —  public offer of a seller, addressed to an unlimited number of persons to contribute the contract of a remote sales of goods according to conditions contained in this offer, including all attachments.

1. Definition of terms

1.1. Online store —  a website located on the internet at the address where the seller offers goods to be ordered by buyers according to terms of this offer.

1.2. Website — www.kasylrw.com

1.3. Seller — private enterpreneuer Lysak Y.A. The goods of which are placed and available for purchase by buyers on the website.

1.4. Buyer — any individual, who orders goods on the website for own needs.

1.5. Goods — any product offered by the seller for ordering on the website.

1.6. Order — roperly framed buyer's request for purchase and delivery of goods on the website.

2. General provisions

2.1. By registering on the website of the online store or by making an order, the buyer confirms that:

Reached of 18 years of age, has full civil liability and buys goods exclusively for personal non-commercial use (consumption);

Acquainted and accepted all terms and conditions of this offer and on the website;

Agrees to the transfer, processing, storage, transmission and use of personal data on the conditions specified in this offer, and certifies obtaining information about the holder of personal data, structure and contents of collected personal data, the own rights under the law of Ukraine, the purpose of collection of the personal data and those, to whom personal data is transmitted.

2.2. Administration of the website has the right to change the offer without notice to buyers, therefore, we advise to regularly check the terms of the offer, because the actual terms take effect for the moment you use the website www.kasylrw.com or placing an order.

2.3. The validity of the offer is not limited, unless otherwise specified on the website.

2.4. The seller gives the buyer complete and accurate information about the product, including information on basic consumer properties, place of manufacture, and information about the warranty period and an expiration date of goods presented on the website.

3. Cost of goods

3.1. Name, quantity, range, code order, price of the goods, chosen by the buyer are indicated in the goods card on the website.

3.2. The seller has the right to unilaterally change the price for any item of the goods.

3.3. In the event of a price change of the ordered goods, the seller undertakes to inform the buyer about the change of the price of the goods within 3 (three) working days.

3.4. The price change by the seller for the paid goods by the buyer is not permitted.

3.5. The seller indicates the cost of delivery of the goods when the buyer places the order on the website.

3.6. The buyer's obligations to pay for the goods are considered fulfilled from the moment of receipt on seller's account.

3.7. Order, the terms of which were listed on the website with errors, particularly if the mistake was made in the price of goods, is not concluded and does not create for buyer and seller responsibilities for the sale of goods, unless both parties agree otherwise. In this case, the seller may cancel the order and return buyer the amount paid for products (if it was already paid by the buyer) or offer a buyer to pay the correct amount of the cost of the goods.

3.8. All settlements between the seller and the buyer for the goods are conducted though the options offered on the website.

4. Ordering procedure

4.1. The buyer can order the goods through the services provided by the website www.kasylrw.com.

4.2. When registering on the website, the buyer provides the following information:

  • Full name;
  • E-mail address;
  • Mobile phone number;
  • Address (for delivery);
  • Password for access to the website;
  • Additionally (in case of refund), the buyer must provide the seller with the following information:
  • Passport data and / or registration number of the taxpayer's number (“identification code”);
  • Bank card details, in the amount required to refund.

4.3. The quantity and cost of the formed order is displayed in the basket before order placement by the buyer.

4.4. After placing an order, the buyer may be sended a confirmation with the order number by e-mail and / or sms on the mobile number provided by the buyer. Order confirmation may be carried out in another way determined by the seller.

4.5. If the seller needs additional information to complete the order, he has the right to request it from the buyer. In case of failure to provide the necessary information by the buyer, the seller has the right to cancel the order and / or not be liable for the selected purchase.

4.6. The buyer accepts the terms of this offer by registering on the website using the registration form.

4.7. The seller is not responsible for the content and reliability of the information provided by the buyer during order placement.

4.8. The buyer is responsible for the reliability of the information provided during order placement.

4.9. The buyer pays the order with a debit / credit bank card. Payment is effected by entering the bank card details during the placement of the order. The buyer confirms that the credit or debit card used for payment belongs to him. All fields marked as required must be completed. The relevant amount will be written off from the buyer's card if the operation has been successful. Seller is not responsible for impossible bank's operations, particularly connected with audit of transactions and / or to follow any other legal requirements. The buyer pays all commissions and any other amounts that are related to payment in such a way.

5. Terms of delivery of goods

5.1. The buyer chooses one of the options of delivery of goods, which are listed on the website.

5.2. The cost, chosen method of delivery is calculated individually based on declared value that corresponds with the actual amount order under delivery service rates, and paid by the buyer upon receipt of order.

5.3. Terms and conditions of delivery are determined by the delivery service depending on the method of delivery chosen by the buyer. The seller is not responsible for the terms and conditions of delivery and does not define them.

5.4. The place of delivery of the goods is indicated by the buyer when placing the order for purchase of the goods.

5.5. Terms of delivery of goods to the buyer consist of the terms of processing of the order and terms of delivery.

5.6. Delivered goods are transferred to the buyer, and in the absence of buyers to the person that provided the receipt or other document confirming contract or execution delivery, according to the terms of delivery.

5.7. When returning the goods to the buyer, the cost of delivery is not refundable.

5.8. Delivery is carried out throughout the territory of Ukraine, except the terrtory of Crimea republic and the territories of joint force operations.

6. Replacement of goods. Purchase returns. Refund.

6.1. If another warranty period is not indicated on the product page (or in the receipt or in the current legislation of Ukraine), the warranty period for this product specified by the seller is 14 (fourteen) calendar days from the date of its receipt.

6.2. The buyer can return or replace the goods (if available in store for exchange) within 14 calendar days from the moment of receipt of the order, on the following condtions: 

The product has not been used (including the use for photography or video) and has retained its ready-for-sale condition.

The goods are not washed.

The product is absent of any stains / make-up foundation, etc.

Original and undamaged packaging and labels are presented, labels must not be separated (not torned or cut off) from the goods.

In the event of failure to comply with the above points, the goods are not subject to return / exchange. Such goods will be sent back at the buyer's expence.

6.3. All costs related to the return / exchange of goods of proper quality are at the expence of buyer (specifically costs related to shipping).

6.4. Together with the goods the buyer should send:

Payment confirmation (cash voucher or it’s copy) – we send you by email after payment order or you get it upon receipt at the Nova Poshta office if the goods are purchased under pay-upon-receipt conditions (the control tape copy of receipt and / or certificate from police or bank and / or check payments terminal and / or sms notification about withdrawal of funds and / or testimony of witnesses are not considered as payment confirmation under the terms of current legislation;

Manually completed application for return;

The returned goods should have a ready-far-sale condition and no signs of use (presence of hangtags, labels, etc.);

When paying orders through the liqpay system, the refund will be made to the same card you used to pay for the purchase. The exception is orders with payment upon receipt and orders paid on bank account details, refund though the bank transfers require the following details on the application of return: full name, itn, account number in iban format.

6.5. Exchange opportunity is not available for online purchases. However, you can always return the order within the defined period and place a new order.

6.6. If within 14 (fourteen) calendar days after receipt of the goods significant defects are found on the goods (hidden defect or factory defect), goods taken by the seller for repair or exchange, and if it is not possible the refund is processed.

6.7. In the event of detection of a significant defect of the goods, the buyer should notify the seller by e-mail info@kasylrw.com or contact by phone +380974757773, in this case, the return of the goods is carried out by the delivery service "nova posta", and all costs related to the delivery of the defected goods are on the sellers expence.

6.8. Some goods of the online store are provided with special return conditions, which are:

Swimming pools and swimming clothes — an undamaged hygienic sticker of the product manufacturer should be in place.

6.9. Return and exchange of goods is carried out throughout the territory of Ukraine except Crimea republic and the territory of the JFO.

6.10. The customer's requirements are not satisfied if it is proven that the defects of the goods are the result of the buyer's violation of the rules of usage, storage or shipment of the goods.

6.11. Seller may refuse the buyer to return a quality goods, which according to article 9 of Ukraine"on protection of consumers" rights and cabinet of ministers of Ukraine" on the implementation of certain provisions of the law of Ukraine "on consumer protection" №172 of 19 march 1992 recognized as not refundable.

7. Refund

7.1. The refund is provided to the buyer after receipt of the returned goods, processing properly completed by the seller an application for return, attached documents for the goods and confirmation of reasons to retun. 

7.2. Refund is made though bank transfer on the bank card of the buyer, the number of  which had been indicated in application for return — not later than 10 (ten) business days of receiving the return goods by the seller and confirmation of compliance on consumer conditions for the return of the goods.

7.3. When returning funds to the buyer's bank card, the term of receipt of cash on the buyer's account may depend on the bank policy where the card was isissued.

8. Privacy policy

8.1. Personal data of the buyer is subject to processing by the seller in accordance with the law of Ukraine №2297-VI of 01.06.2010 “on protection of personal data”.

8.2. Personal data of buyers are collected and processed by the seller exclusively for the sale of goods, proper implementation of the terms of this offer and compliance with the standards of the current legislation of Ukraine

8.3. To ensure implementation of relations for the sale of goods on the website, buyer consent to the seller for transmission (distribution) his / her data to "Nova Posta" ltd. (EDPNOU 31316718) and other freight forwarding and courier organizations, any banks and or financial institutions at the seller's discretion.

8.4. The seller has the right to use “cookies” technology to monitor the site's activities and the activity of buyers on it.

8.5. Cookies files do not collect confidential information and shall not be transmitted to third parties.

8.6. Seller shall take all possible and adequate measures to preserve personal data of buyers but can not guarantee its absolute safety, due to the specifics of the activities on the internet.

9. Responsibility of the parties

9.1. The parties will be responsible in accordance with the legislation of Ukraine for failure to perform or improper fulfillment of the terms of this offer.

9.2. All textual information, graphics, placement in the online store www.kasylrw.com, belongs to respective owners, illegal use of this information and images prosecuted according to the norms of Ukraine.

10. Other conditions

10.1. All disputes related to non-performance or incorrect performance of obligations under this offer the parties will try to resolve through negotiations.

10.2. In the event of reaching no agreement during negotiations, disputes will be resolved in court acording to the relevant norms of Ukraine.